Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft Business Solutions CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business. Microsoft CRM is built on the Microsoft .NET Framework and designed for low total cost of ownership, Microsoft CRM helps transform the way your company improves sales and service profitability, creating an interconnected workplace that extends across business systems and Web services.
Microsoft CRM makes it easy for employees to share information across teams and departments, eliminates redundant data entry, and ensures superior sales and customer service support.
Increase sales success. Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
Ensure efficient, consistent customer service. A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions. Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
Work from Outlook or the Web. Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Share information. Tightly integrated Sales and Customer Service modules let employees view, update, and share information across teams and departments.
Use easily. Familiar, intuitive UI and work tools make it easy for your sales team to get started fast, with little training.
Customize and scale easily. Configure forms and interfaces, customize to fit your business, and scale the installation as your business grows.
Integrate powerfully. Integrate with Microsoft Office, Microsoft Business Solutions applications, and other business and customer-facing systems.
Microsoft CRM Sales
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps midmarket businesses identify and manage leads and opportunities through the sales cycle, forecast sales activity, and efficiently track customer communications—ensuring a shorter cycle, higher close rates, and improved customer retention.
Microsoft CRM Customer Service
Offer superior customer service and increase volume capacity without adding headcount. Microsoft CRM Customer Service enables your service representatives to track customer requests, manage support issues from initial contact through successful resolution, and provide customers with consistent, efficient service.
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